We recall few weeks ago, we get the dedicated customer support in our IX control panel. We are assigned to a support team, and there is profile of them and contact person to reach for when we need it. Its what they referring dedicated support team for their customers. Its great, we have try that before, contact the support team for assistant, and they are very specialized in helping us. That’s the advantage of having a dedicated support team, its highly specialized!

Now, ix web hosting is featuring their dedicated support at homepage, and now its one of the feature that differentiate them from other web hosting company. You can’t find dedicated support for other web hosting plan that you have, compare it with hostgator bluehost hostmonster lunarpages etc, can you get the same dedicated support team? Not!

IX Web Hosting – Price from $3.95 per month, ix web hosting discount price is offering another 20% off this price. Right now, your ix web hosting is complete with hero support that you can reach via live chat online, or via twitter facebook and status blog.

In recent year, ix web hosting upgraded their data centre, improved their servers, and follow by a series of upgrade and improvement. Ixwebhosting is able to achieve all of these in short time cause they have over 100 experts in their network. Ranging from network administrator, server administrator, data centre administrator, web design, website marketing and SEO service expert.

Ixwebhosting is once again another step ahead of webhosting industry right now by offering 21-days free trial on their web hosting plan. There is no need to guessing around either ixwebhosting is going to work or not, you get the chance to test it out for 21 days abosulately free, give them a try, experience it yourself today.

From our ix web hosting control panel, we are able to see the profile of the personal support hero that assigned to our account. There are other three members in this support team assigned to us, and we can get help directly to this team of 4 people. There is extension number provided for direct access too. This is fantastic, we love this free service from ix web hosting.

“A good technical support is necessary, A personal support team is even better!“

Ix web hosting is offering 21-days free trial on their web hosting services, signup and give them a try, and you get the personal support team too. Visit ix web hosting for details!

For example this ix web hosting review site is hosting with ixwebhosting.com that offering email ticketing support, phone support, and live chat support. Technical support are available 24/7 and 365 days per year. What you are looking for is always ON technical support team that is ready to assist you on any incident. Ixwebhosting is affordable and from $3.95 per month, use the ixwebhosting coupon discount link for another 20% off today.

“We have been alerted to the fact that life on your server has not been so great. Load times are slower than they should be, some downtime may be experienced, or uploading content to your sites is not the quick and easy process it once was. If you have no idea what I’m talking about, that’s great…but you may become acquainted with these symptoms soon if we don’t do something about it now.

What we have decided to do is migrate accounts away from your server in order for the quality of life to improve across all accounts. Your account may be migrated (and if it is, what to expect is outlined below) or you may remain on your current server. Either way, you should notice a marked improvement in performance!

Migrations will begin on Monday, September 21st and continue through Friday. If your account is one of the ones being migrated, you will receive a ticket in the helpdesk informing you that the process has been initiated and what to expect.

These changes are being made so that you may experience much higher-quality service levels – the service levels you signed up for.

Again, if your account is not migrated, you will remain on your current server with nothing changed but, hopefully, your satisfaction with our service.

The potential side effects for migrated accounts are as follows:

1. If you have dedicated IP addresses for your domains or sub-domains, they will be assigned new ones, but the old ones will be forwarded to the new ones so that you do not experience any downtime. If you have a shared IP, that IP will change and your site may become unavailable to you for viewing online due to DNS propagation for a potential period of a few days (but you may continue to make changes to your site and new visitors can still access your site without any delay).
2. There should be absolutely no downtime for email. If you experience any issues with receiving email following the move, please be sure to place a ticket immediately to our helpdesk!
3. Mass improvement! We expect that this move will improve your experience with us two fold.

As a side note, if you host your DNS elsewhere, a separate ticket will be opened for you in our helpdesk with additional information on why DNS will need to change after the move to our nameservers. Of course, this is at no additional cost but it will be a necessary process post-migration.

We apologize for the troubles residing on this server thus far may have caused you. A post about this will be placed on our status blog and we’ll be sure to keep you updated if there are any changes.“

Ixwebhosting $3.95 hosting plan is compatible for mystic ticket management system, recommended for your website support ticketing use.

“Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that’s quite intuitive. Tickets are used for several purposes, from internal project management, customer support/troubleshooting, reminders, and much more.“

Furthermore ix web hosting support call centre is located in Kentucky, US

“Our call center is right here, in the US

Out Call Center in KY Hopkinsville, Kentucky; to be exact. We know that normally, just being located in the US wouldn’t be something to brag about, but with all of the complaints concerning support employees having too-low a command of English to help you, let alone greet you properly, we thought we should mention it.“

Ix web hosting online live chat system is now offering at $9.95 per month. Ixwebhosting live chat support system support multiple operators and multiple department. You can compare ix hosting live chat with others live chat system for example from providesupport.com

Through the five minutes chat, the ixwebhosting live support is been very helpful, honest, and speed in getting the issue solved. I am happy with it. Here is the preview of the converstation with them:

Please wait for a site operator to respond.
You are now chatting with ‘Alena Stotskaya’
Alena Stotskaya: Hello, how may I help you?
you: website down… http://www.ixwebhostingreview.org
Alena Stotskaya: please hod on
Alena Stotskaya: please don’t worry
Alena Stotskaya: wait please
you: ok. just hope this problem can get solved. cause i only check the site per day, and only will inform support when down. hope its not down too often.
Alena Stotskaya: there is a problem with the server
Alena Stotskaya: we fix it
Alena Stotskaya: and our admins do all their best to cope with it as soon as possible
Alena Stotskaya: please be patient
Alena Stotskaya: soon it will work
Alena Stotskaya: we are really sorry for this inconvinience
you: ok. thanks for fixing it fast. thanks.
you: bye
Alena Stotskaya: You are welcome
Alena Stotskaya: Should have any further questions, feel free co contact us at anytime, we are available 24/7.
Alena Stotskaya: have a nice day
Alena Stotskaya: bye

It’s very important that at any issue, you can reach the customer support team at the quickest, and solve the problem on the spot. If this issue is to be solved through emails, i don’t think it will ever get solved, and customer will upsad cause need to resend many emails repeatingly explaining the problem that the hosting support can’t see it at the time.

Experience good customer support from Ixwebhosting

Ixwebhosting live chat is fast connected, and is using liveperson solution, which is world leading live chat system. In few seconds, and without need to fill in personal information, except only my email address. I was connected to ixwebhosting live support.

Here is the chat conversation that we gone through:

well, have to say that ix web hosting live chat is good and fast in providing support to customer or anyone.

Go to Ixwebhosting