Ix Web Hosting Review & Coupon $38 Discount - IXwebhosting Hosted » Ixwebhosting Support

Find web hosting with really good technical support

Ix web hosting review — Tue, 02 Mar 2010 16:19:16 +0000

We are highly encourage you to spend a minute to look at the web hosting specification and their technical support provided, its the most important thing to check. You don’t want to signup with web hosting company that offering technical support via email ticketing only and without phone support or live chat support. And definately, those technical support that only made available from monday to friday and 9am to 6pm is another ridiculous thing to have. Although reading web hosting reviews help you to choose the best web hosting company, we still recommending you to double confirm that your next web hosting company are offering 24/7 technical support for your web hosting package, and its offering phone support and live chat support all together. Web hosting technical support is your first defense and first solution when your website is down, website can be failed for any reason, and tehcnical support help is the only way to solve the problem.

For example this ix web hosting review site is hosting with ixwebhosting.com that offering email ticketing support, phone support, and live chat support. Technical support are available 24/7 and 365 days per year. What you are looking for is always ON technical support team that is ready to assist you on any incident. Ixwebhosting is affordable and from $3.95 per month, use the ixwebhosting coupon discount link for another 20% off today.

Ixwebhosting experiencing major server migration & improvement

Ix web hosting review — Fri, 25 Sep 2009 14:38:50 +0000

Its a great news for ix web hosting customers, ixwebhosting are currently improving their servers and increase server performance. For this to work, some customer accounts and websites will be migrated to new servers, off-load currnet server… and so on. Expect the ix web hosting ($3.95/mo and onward) to deliver improved performance for the same price. Not all customers accounts will be effected, only those account being effected will be early email informed.

“We have been alerted to the fact that life on your server has not been so great. Load times are slower than they should be, some downtime may be experienced, or uploading content to your sites is not the quick and easy process it once was. If you have no idea what I’m talking about, that’s great…but you may become acquainted with these symptoms soon if we don’t do something about it now.

What we have decided to do is migrate accounts away from your server in order for the quality of life to improve across all accounts. Your account may be migrated (and if it is, what to expect is outlined below) or you may remain on your current server. Either way, you should notice a marked improvement in performance!

Migrations will begin on Monday, September 21st and continue through Friday. If your account is one of the ones being migrated, you will receive a ticket in the helpdesk informing you that the process has been initiated and what to expect.

These changes are being made so that you may experience much higher-quality service levels – the service levels you signed up for.

Again, if your account is not migrated, you will remain on your current server with nothing changed but, hopefully, your satisfaction with our service.

The potential side effects for migrated accounts are as follows:

If you have dedicated IP addresses for your domains or sub-domains, they will be assigned new ones, but the old ones will be forwarded to the new ones so that you do not experience any downtime. If you have a shared IP, that IP will change and your site may become unavailable to you for viewing online due to DNS propagation for a potential period of a few days (but you may continue to make changes to your site and new visitors can still access your site without any delay).

There should be absolutely no downtime for email. If you experience any issues with receiving email following the move, please be sure to place a ticket immediately to our helpdesk!

Mass improvement! We expect that this move will improve your experience with us two fold.

As a side note, if you host your DNS elsewhere, a separate ticket will be opened for you in our helpdesk with additional information on why DNS will need to change after the move to our nameservers. Of course, this is at no additional cost but it will be a necessary process post-migration.

We apologize for the troubles residing on this server thus far may have caused you. A post about this will be placed on our status blog and we’ll be sure to keep you updated if there are any changes.“

Ixwebhosting featuring mystic ticket management system

Ix web hosting review — Fri, 24 Jul 2009 17:19:05 +0000

Ixwebhosting is offering more than 30 php scripts for free installation from their control panel. For support ticketing system, ixwebhosting is now featuring the “mystic ticket management system”, which is open source and built from ruby on rails application. The mystic ticket system provide flexibility and future upgrade or customization, its also allow theme change in future. With admin area seperated from client area and technical area, each group user access their own account interface.

Ixwebhosting $3.95 hosting plan is compatible for mystic ticket management system, recommended for your website support ticketing use.

“Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that’s quite intuitive. Tickets are used for several purposes, from internal project management, customer support/troubleshooting, reminders, and much more.“

Ix web hosting support call centre at US

Ix web hosting review — Thu, 04 Jun 2009 18:25:44 +0000

Lately, there are few complaint that we saw is regarding to ixwebhosting support, which the user ‘claimed’ the ixwebhosting support team is utsource to Rusia or other asian country. The claim is mentioning the technical support team can’t speak fruent english, or can’t communicate properly. Thats the biggest joke we had ever seen. As a web hosting review entity, we had experience with more than 50 web hosting companies, not to mention communicate with their technical support to get issue solved. Time to time, we encounter foreigner that help us to solve technical problem. They did a great job as well, if they are not good at the job, they won’t stay long at it, thats what we see. We also see talent is seek world wide at everywhere, the best talent is no just next to your house or something, it can be at others countries. If there is foreign people working as technical support, we are fine as long they are able to get issue solved as quick as others do

Furthermore ix web hosting support call centre is located in Kentucky, US

“Our call center is right here, in the US

Out Call Center in KY Hopkinsville, Kentucky; to be exact. We know that normally, just being located in the US wouldn’t be something to brag about, but with all of the complaints concerning support employees having too-low a command of English to help you, let alone greet you properly, we thought we should mention it.“

Ix web hosting echat & live chat support for your website

Ix web hosting review — Mon, 29 Dec 2008 21:15:40 +0000

Ix web hosting had introduced their echat live support services recently. Your website can now offering live chat support & live sales chat. Those website with resales chat have proven increased in sales and traffic conversion. If you are running ecommerce website, or selling product online, live chat will be a very convenient way for customers to contact sales personal and get the right information the fastest way! This will convert visitors into customers right the way!

Ix web hosting online live chat system is now offering at $9.95 per month. Ixwebhosting live chat support system support multiple operators and multiple department. You can compare ix hosting live chat with others live chat system for example from providesupport.com

Ixwebhosting Live Support does Helping

Ix web hosting review — Mon, 07 May 2007 14:12:12 +0000

www.ixwebhostingreview.org is hosted at ixwebhosting with business package. And i can host a maximum of 8 domains/websites here. Today while browing my websites hosted here, i notice that the sites is suddently not available and most likely is server problem or downtime. Website downtime is very common to any hosting provider, and usually its take just few minutes to be available again. But i would like to log this error, and hopefully it can be catched, and prevented in future by support team. Quickly i visited ixwebhosting.com and start a live chat conversation.

Through the five minutes chat, the ixwebhosting live support is been very helpful, honest, and speed in getting the issue solved. I am happy with it. Here is the preview of the converstation with them:

Please wait for a site operator to respond.
You are now chatting with ‘Alena Stotskaya’
Alena Stotskaya: Hello, how may I help you?
you: website down… http://www.ixwebhostingreview.org
Alena Stotskaya: please hod on
Alena Stotskaya: please don’t worry
Alena Stotskaya: wait please
you: ok. just hope this problem can get solved. cause i only check the site per day, and only will inform support when down. hope its not down too often.
Alena Stotskaya: there is a problem with the server
Alena Stotskaya: we fix it
Alena Stotskaya: and our admins do all their best to cope with it as soon as possible
Alena Stotskaya: please be patient
Alena Stotskaya: soon it will work
Alena Stotskaya: we are really sorry for this inconvinience
you: ok. thanks for fixing it fast. thanks.
you: bye
Alena Stotskaya: You are welcome
Alena Stotskaya: Should have any further questions, feel free co contact us at anytime, we are available 24/7.
Alena Stotskaya: have a nice day
Alena Stotskaya: bye

It’s very important that at any issue, you can reach the customer support team at the quickest, and solve the problem on the spot. If this issue is to be solved through emails, i don’t think it will ever get solved, and customer will upsad cause need to resend many emails repeatingly explaining the problem that the hosting support can’t see it at the time.

Experience good customer support from Ixwebhosting

Ixwebhosting Live Chat with Support Team

Ix web hosting review — Wed, 18 Apr 2007 04:26:39 +0000

My very personal experience with Ixwebhosting live chat. Today i initiated a live chat session with ixwebhosting support, to ask about email sending limits. As i going to setup a hosting forum at ixwebhosting soon, so this information is a must have.

Ixwebhosting live chat is fast connected, and is using liveperson solution, which is world leading live chat system. In few seconds, and without need to fill in personal information, except only my email address. I was connected to ixwebhosting live support.

Here is the chat conversation that we gone through:

Please wait for a site operator to respond.
You are now chatting with ‘Evgen Belousov’
Evgen Belousov: Hello, how may I help you?
you: hi. what is the email sending limit per hour?
you: i need to know this, because i setup a forum site. will need to control the email sending limit.
Evgen Belousov: 25 for one SMTP session with equal subject 10 per sec 300 per day 5000 per month
you: meaning i can cc to 25 at once?
Evgen Belousov: yes
you: ok thanks.
Evgen Belousov: You are welcome
Evgen Belousov: Should have any further questions, feel free co contact us at anytime, we are available 24/7.

well, have to say that ix web hosting live chat is good and fast in providing support to customer or anyone.

Go to Ixwebhosting

Ix webhosting support and customer center

Ix web hosting review — Fri, 06 Apr 2007 10:21:04 +0000

Today i contact with ix webhosting live chat/support team, to clearify some concern that i have on ixwebhosting hosting plan. The issue had been solved, and i satisfy and happy with the service provided: fast and is what i want.

“IX web hosting is committed to helping our clients with any questions or issues they might face. We provide a range of support options, all free, and all available to you 24 hours a day, 7 days a week!” .. quote from ixwebhosting. com

Contact Ix web hosting by following:

Ixwebhosting 24/7 Toll-Free. Call 1-800-385-0450 or 1-270-707-2051 for outside USA.
Ixwebhosting Live Chat.
Ixwebhosting ticket center. 24 / 7 Technical Assistance.

Go to ixwebhosting. com