Ix Web Hosting Reviews Hosted at IXwebhosting

www.ixwebhostingreview.org is hosted at ixwebhosting with business package. And i can host a maximum of 8 domains/websites here. Today while browing my websites hosted here, i notice that the sites is suddently not available and most likely is server problem or downtime. Website downtime is very common to any hosting provider, and usually its take just few minutes to be available again. But i would like to log this error, and hopefully it can be catched, and prevented in future by support team. Quickly i visited ixwebhosting.com and start a live chat conversation.

Through the five minutes chat, the ixwebhosting live support is been very helpful, honest, and speed in getting the issue solved. I am happy with it. Here is the preview of the converstation with them:

  Please wait for a site operator to respond.
You are now chatting with ‘Alena Stotskaya’
Alena Stotskaya: Hello, how may I help you?
you: website down… http://www.ixwebhostingreview.org
Alena Stotskaya: please hod on
Alena Stotskaya: please don’t worry
Alena Stotskaya: wait please
you: ok. just hope this problem can get solved. cause i only check the site per day, and only will inform support when down. hope its not down too often.
Alena Stotskaya: there is a problem with the server
Alena Stotskaya: we fix it
Alena Stotskaya: and our admins do all their best to cope with it as soon as possible
Alena Stotskaya: please be patient
Alena Stotskaya: soon it will work
Alena Stotskaya: we are really sorry for this inconvinience
you: ok. thanks for fixing it fast. thanks.
you: bye
Alena Stotskaya: You are welcome
Alena Stotskaya: Should have any further questions, feel free co contact us at anytime, we are available 24/7.
Alena Stotskaya: have a nice day
Alena Stotskaya: bye

It’s very important that at any issue, you can reach the customer support team at the quickest, and solve the problem on the spot. If this issue is to be solved through emails, i don’t think it will ever get solved, and customer will upsad cause need to resend many emails repeatingly explaining the problem that the hosting support can’t see it at the time.

Experience good customer support from Ixwebhosting

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My very personal experience with Ixwebhosting live chat. Today i initiated a live chat session with ixwebhosting support, to ask about email sending limits. As i going to setup a hosting forum at ixwebhosting soon, so this information is a must have.

Ixwebhosting live chat is fast connected, and is using liveperson solution, which is world leading live chat system. In few seconds, and without need to fill in personal information, except only my email address. I was connected to ixwebhosting live support.

Here is the chat conversation that we gone through:

well, have to say that ix web hosting live chat is good and fast in providing support to customer or anyone.

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Today i contact with ix webhosting live chat/support  team, to clearify some concern that i have on ixwebhosting hosting plan. The issue had been solved, and i satisfy and happy with the service provided: fast and is what i want.

“IX web hosting is committed to helping our clients with any questions or issues they might face. We provide a range of support options, all free, and all available to you 24 hours a day, 7 days a week!” .. quote from ixwebhosting. com

Contact Ix web hosting by following:

1. Ixwebhosting 24/7 Toll-Free. Call 1-800-385-0450 or 1-270-707-2051 for outside USA.

2. Ixwebhosting Live Chat.

3. Ixwebhosting ticket center. 24 / 7 Technical Assistance.

Go to ixwebhosting. com

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