At localtime 6pm, 25th May 2007, first time i having ftp downtime. The website still can appear as normal, and wordpress blog are accessible like normal days. However, just the ftp account can not be login/accessible. I am using cuteftp ftp client to make ftp connection. Might be a short downtime, so i waited after 10 minutes, and try to make the ftp connection to ix server again. I got the same ftp problem again. The FTP log as following:
STATUS:> Getting listing “”…
STATUS:> Resolving host name Ixwebhostingforum.com…
STATUS:> Host name Ixwebhostingforum.com resolved: ip = 76.163.44.91.
STATUS:> Connecting to FTP server Ixwebhostingforum.com:21 (ip = 76.163.44.91)…
STATUS:> Socket connected. Waiting for welcome message…
ERROR:> Can’t read from control socket. Socket error = #10054.
Yaisk… this problem still persist. So, quickly i live chat with ix web hosting support and tell them about this problem. OK, my problem got their attention, and after 2 minutes, they reply and said that no problem as their site and they tested it. So, this left one solution, which is the problem is at my side. I try to login from webbrowser to ftp server, still can not connect to server. Frustrated at the beginning, but later i search online for the error message explaination. It lead me to a setting changes on cuteftp software. Change the detect mode to port, and not the auto mode instead. This solved the connected issue. So, the problem is as my side actually.
Go to Ix web hosting
This review blog is hosted by IXwebhosting business plan for almost 4 weeks time now, and for the first time i detected server downtime, and my website is not accessible. So does all my other 2 addon domains. Quickly i check on the ixwebhosting.com homepage to get connected to ix support. Unfortunately i can’t get connected as well. My first though is might be my local ISP’s DNS problem, and this can cause website not accessible.
After another five minutes, i gain access to ixwebhosting homepage, and i connected to live chat. Instantly i get a support staff to help me. I stating that all my website are down and please help me to check on it. After a minute and few question asked, they told me its their datacentre maintenance and upgrading work. Thats the reason that caused the downtime. They promised to get my sites back up and running in short time. Actually after the live chat session, i visited my website, including this review blog, its back online.
Total downtime is estimated to be within 10 minutes, and its caused by scheduled maintenance. Cause of its a short duration of interuption and downtime, customer is not necessary to get informed and panic for the 10 minutes time. Well, i can accept that, as long the server is maintained at their best quality.
Experience IXwebhosting
www.ixwebhostingreview.org is hosted at ixwebhosting with business package. And i can host a maximum of 8 domains/websites here. Today while browing my websites hosted here, i notice that the sites is suddently not available and most likely is server problem or downtime. Website downtime is very common to any hosting provider, and usually its take just few minutes to be available again. But i would like to log this error, and hopefully it can be catched, and prevented in future by support team. Quickly i visited ixwebhosting.com and start a live chat conversation.
Through the five minutes chat, the ixwebhosting live support is been very helpful, honest, and speed in getting the issue solved. I am happy with it. Here is the preview of the converstation with them:
Please wait for a site operator to respond.
You are now chatting with ‘Alena Stotskaya’
Alena Stotskaya: Hello, how may I help you?
you: website down… http://www.ixwebhostingreview.org
Alena Stotskaya: please hod on
Alena Stotskaya: please don’t worry
Alena Stotskaya: wait please
you: ok. just hope this problem can get solved. cause i only check the site per day, and only will inform support when down. hope its not down too often.
Alena Stotskaya: there is a problem with the server
Alena Stotskaya: we fix it
Alena Stotskaya: and our admins do all their best to cope with it as soon as possible
Alena Stotskaya: please be patient
Alena Stotskaya: soon it will work
Alena Stotskaya: we are really sorry for this inconvinience
you: ok. thanks for fixing it fast. thanks.
you: bye
Alena Stotskaya: You are welcome
Alena Stotskaya: Should have any further questions, feel free co contact us at anytime, we are available 24/7.
Alena Stotskaya: have a nice day
Alena Stotskaya: bye
It’s very important that at any issue, you can reach the customer support team at the quickest, and solve the problem on the spot. If this issue is to be solved through emails, i don’t think it will ever get solved, and customer will upsad cause need to resend many emails repeatingly explaining the problem that the hosting support can’t see it at the time.
Experience good customer support from Ixwebhosting
