Furthermore ix web hosting support call centre is located in Kentucky, US

“Our call center is right here, in the US

Out Call Center in KY Hopkinsville, Kentucky; to be exact. We know that normally, just being located in the US wouldn’t be something to brag about, but with all of the complaints concerning support employees having too-low a command of English to help you, let alone greet you properly, we thought we should mention it.“

I had contact ix web hosting support regarding this ixwebhosting domain privacy problem, and i had been informed that ix web hosting doesn’t have domain privacy protection feature for their registered domain name. Meaning that the domain registered with IXwebhosting will not have this domain protection feature.

Unless your domain name is now with other registrar, or you transfered your domain to other registrar that offering domain privacy feature. Then you can activate the domain privacy feature from these domain registrar. For example namecheap is giving 1 year free whois protection to domain name registered with them or transfer to them. You can activate the domain privacy from namecheap instead.

Ix web hosting had upgraded their hosting package, and now its offering even much more for even less price. Ixwebhosting business plus plan which is previously offering 8 domain hosting, is now upgraded to unlimited domain hosting. And you can add as much websites/domain to this single account as you like.

Ix web hosting marketing coupon had been increased as well. With business plus hosting package is now offering $533 in marketing coupon, unlimited pro plan is offering $558 in coupon. Which is a very huge value. Use these marketing coupon to buy some online visitors to your website, and convert them into sales income. Nice free money from ix.

Go to Ixwebhosting.com

STATUS:> Getting listing “”…
STATUS:> Resolving host name Ixwebhostingforum.com…
STATUS:> Host name Ixwebhostingforum.com resolved: ip = 76.163.44.91.
STATUS:> Connecting to FTP server Ixwebhostingforum.com:21 (ip = 76.163.44.91)…
STATUS:> Socket connected. Waiting for welcome message…
ERROR:> Can’t read from control socket. Socket error = #10054.

Yaisk… this problem still persist. So, quickly i live chat with ix web hosting support and tell them about this problem. OK, my problem got their attention, and after 2 minutes, they reply and said that no problem as their site and they tested it. So, this left one solution, which is the problem is at my side. I try to login from webbrowser to ftp server, still can not connect to server. Frustrated at the beginning, but later i search online for the error message explaination. It lead me to a setting changes on cuteftp software. Change the detect mode to port, and not the auto mode instead. This solved the connected issue. So, the problem is as my side actually.

Go to Ix web hosting

After another five minutes, i gain access to ixwebhosting homepage, and i connected to live chat. Instantly i get a support staff to help me. I stating that all my website are down and please help me to check on it.  After a minute and few question asked, they told me its their datacentre maintenance and upgrading work. Thats the reason that caused the downtime. They promised to get my sites back up and running in short time. Actually after the live chat session, i visited my website, including this review blog, its back online.

Total downtime is estimated to be within 10 minutes, and its caused by scheduled maintenance. Cause of its a short duration of interuption and downtime, customer is not necessary to get informed and panic for the 10 minutes time. Well, i can accept that, as long the server is maintained at their best quality.

Experience IXwebhosting

Through the five minutes chat, the ixwebhosting live support is been very helpful, honest, and speed in getting the issue solved. I am happy with it. Here is the preview of the converstation with them:

Please wait for a site operator to respond.
You are now chatting with ‘Alena Stotskaya’
Alena Stotskaya: Hello, how may I help you?
you: website down… http://www.ixwebhostingreview.org
Alena Stotskaya: please hod on
Alena Stotskaya: please don’t worry
Alena Stotskaya: wait please
you: ok. just hope this problem can get solved. cause i only check the site per day, and only will inform support when down. hope its not down too often.
Alena Stotskaya: there is a problem with the server
Alena Stotskaya: we fix it
Alena Stotskaya: and our admins do all their best to cope with it as soon as possible
Alena Stotskaya: please be patient
Alena Stotskaya: soon it will work
Alena Stotskaya: we are really sorry for this inconvinience
you: ok. thanks for fixing it fast. thanks.
you: bye
Alena Stotskaya: You are welcome
Alena Stotskaya: Should have any further questions, feel free co contact us at anytime, we are available 24/7.
Alena Stotskaya: have a nice day
Alena Stotskaya: bye

It’s very important that at any issue, you can reach the customer support team at the quickest, and solve the problem on the spot. If this issue is to be solved through emails, i don’t think it will ever get solved, and customer will upsad cause need to resend many emails repeatingly explaining the problem that the hosting support can’t see it at the time.

Experience good customer support from Ixwebhosting

When i using outlook express to connect to Ixwebhosting email pop3 account. I keep getting the “authentication failure” error from outlook. I relogin to ixwebhosting manager, and change the email password. And check with outlook express settings. Both are correct, webmail can access the emails. But outlook still can’t connect to mail server.

After tired of trying, i visited ixwebhosting homepage, and started live chat with technical support. The live chat took almost 10 minutes. Because the support personal is helping by setup outlook at his machine. .. first time in history, actually the support team is simulation the scenario, just to help me solved the problem. Here is the chat session:

You are now chatting with ‘rajshree’
you: hi
rajshree: Hello, how can I help you ?
you: my email in suddent, cant access support@ixwebhostingforum.com. the outlook express keep prompt me verify password. i try login using webmail, its ok
rajshree: let me check
you: its very frustration, cause of this, i rechange the password. it still prompt me
rajshree: please hold on
you: thanks
rajshree: I was able to login without any problem
you: you can login from outlook expres?
you: webmail is fine
rajshree: ok
rajshree: let me configure
you: ok thanks.
rajshree: i have ssent a test email without any problem
rajshree: Please check for the following settings
rajshree: Your Name (Your full name)
rajshree: E-mail Address (Your full E-mail Address)
rajshree: Incoming mail server mail.yourdomainname
rajshree: Outgoing mail server mail.yourdomainname
rajshree: User name Your email address
rajshree: Password (Your Mail Account Password)
rajshree: Remember password (Checked)
rajshree: use Authentication when sending email (Uncheck)

He can get connected. But me can’t. Strange problem indeed.
ok, i got the last secrete weapon of my own. restarted windows, and login to outlook express. wahlaa… its connected, and email downloaded. No more error.

I should give 5 out of 5 to rajshree.

Go to Ixwebhosting