Our website is showing this error 500 while we are working on the site, not coding problem caused by our website, we are working on the wordpress blog admin page. The problem occur suddently out of no where, likely caused by server downtime. Hence we contact the ix support team to inform them of our website failure & error code. We choose ix web hosting live chat system to reach the technical support team.

“Chat InformationThank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 1.
Chat InformationYou are now chatting with ‘Vxxxxx’
Vxxxxx: Thank you for coming, my name is Vladimir. How may I help you?
you: my websites are showing internal server error 500. Domain http://www.ixwebhostingreview.org/
you: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.
Vxxxxx: Please hold on. Let me check it.
you: found the problem?
Vxxxxx: We are still working on it. Please stay on hold.
you: is it done? its taking longer than i thought.
Vxxxxx: Please re-check your website once again. Our administration team has just resolved it.
you: ya, its working now. thanks”

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For the last few months, ixwebhosting uptime had been great, we are recording 99.9%, 99.9% & 99.5% for the pass 3 months. And this february 2009, the ix web hosting uptime is 99.67% over the internet, with just 6 minor service downtime over the month. The ix server response time is remarkable fast, recording an average of 0.174 second.

For this january, ix web hosting uptime is little lower from the 99.9% uptime level, which recording a 99.46% uptime for this month. With 8 service downtime occurance throughout this month, and longer downtime was detected on 14th of the month which last for one hour long. Other days service uptime are good.

One thing is different, Ix web hosting server response time is extremely fast: 0.187 second. Normally from shared hosting we are expecting 0.25 to 0.3 second in average response time.

For the month of july 2008, ix web hosting uptime recorded at 99.752% over the Internet. A little below the 99.9% service uptime guarantee. Previous month uptime is at 99.8% above. This month watch some 17 service downtime/failure and all of them are minor service downtime which likely caused by server reboot.

For the average server response time, it was recorded at 0.236 second. A really fast server response time from ix web hosting.

After another five minutes, i gain access to ixwebhosting homepage, and i connected to live chat. Instantly i get a support staff to help me. I stating that all my website are down and please help me to check on it.  After a minute and few question asked, they told me its their datacentre maintenance and upgrading work. Thats the reason that caused the downtime. They promised to get my sites back up and running in short time. Actually after the live chat session, i visited my website, including this review blog, its back online.

Total downtime is estimated to be within 10 minutes, and its caused by scheduled maintenance. Cause of its a short duration of interuption and downtime, customer is not necessary to get informed and panic for the 10 minutes time. Well, i can accept that, as long the server is maintained at their best quality.

Experience IXwebhosting

When i using outlook express to connect to Ixwebhosting email pop3 account. I keep getting the “authentication failure” error from outlook. I relogin to ixwebhosting manager, and change the email password. And check with outlook express settings. Both are correct, webmail can access the emails. But outlook still can’t connect to mail server.

After tired of trying, i visited ixwebhosting homepage, and started live chat with technical support. The live chat took almost 10 minutes. Because the support personal is helping by setup outlook at his machine. .. first time in history, actually the support team is simulation the scenario, just to help me solved the problem. Here is the chat session:

You are now chatting with ‘rajshree’
you: hi
rajshree: Hello, how can I help you ?
you: my email in suddent, cant access support@ixwebhostingforum.com. the outlook express keep prompt me verify password. i try login using webmail, its ok
rajshree: let me check
you: its very frustration, cause of this, i rechange the password. it still prompt me
rajshree: please hold on
you: thanks
rajshree: I was able to login without any problem
you: you can login from outlook expres?
you: webmail is fine
rajshree: ok
rajshree: let me configure
you: ok thanks.
rajshree: i have ssent a test email without any problem
rajshree: Please check for the following settings
rajshree: Your Name (Your full name)
rajshree: E-mail Address (Your full E-mail Address)
rajshree: Incoming mail server mail.yourdomainname
rajshree: Outgoing mail server mail.yourdomainname
rajshree: User name Your email address
rajshree: Password (Your Mail Account Password)
rajshree: Remember password (Checked)
rajshree: use Authentication when sending email (Uncheck)

He can get connected. But me can’t. Strange problem indeed.
ok, i got the last secrete weapon of my own. restarted windows, and login to outlook express. wahlaa… its connected, and email downloaded. No more error.

I should give 5 out of 5 to rajshree.

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