Today, a very nice holiday here. In the early morning, i was setup a new forum website at ixwebhosting hosting server, and setup a new email account as well. Finally the vbulletin forum and the email is setup and running.
When i using outlook express to connect to Ixwebhosting email pop3 account. I keep getting the “authentication failure” error from outlook. I relogin to ixwebhosting manager, and change the email password. And check with outlook express settings. Both are correct, webmail can access the emails. But outlook still can’t connect to mail server.
After tired of trying, i visited ixwebhosting homepage, and started live chat with technical support. The live chat took almost 10 minutes. Because the support personal is helping by setup outlook at his machine. :D.. first time in history, actually the support team is simulation the scenario, just to help me solved the problem. Here is the chat session:
You are now chatting with ‘rajshree’
you: hi
rajshree: Hello, how can I help you ?
you: my email in suddent, cant access support@ixwebhostingforum.com. the outlook express keep prompt me verify password. i try login using webmail, its ok
rajshree: let me check
you: its very frustration, cause of this, i rechange the password. it still prompt me
rajshree: please hold on
you: thanks
rajshree: I was able to login without any problem
you: you can login from outlook expres?
you: webmail is fine
rajshree: ok
rajshree: let me configure
you: ok thanks.
rajshree: i have ssent a test email without any problem
rajshree: Please check for the following settings
rajshree: Your Name (Your full name)
rajshree: E-mail Address (Your full E-mail Address)
rajshree: Incoming mail server mail.yourdomainname
rajshree: Outgoing mail server mail.yourdomainname
rajshree: User name Your email address
rajshree: Password (Your Mail Account Password)
rajshree: Remember password (Checked)
rajshree: use Authentication when sending email (Uncheck)
He can get connected. But me can’t. Strange problem indeed.
ok, i got the last secrete weapon of my own. restarted windows, and login to outlook express. wahlaa… its connected, and email downloaded. No more error.
I should give 5 out of 5 to rajshree.
Go to Ixwebhosting
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