Lately, there are few complaint that we saw is regarding to ixwebhosting support, which the user ‘claimed’ the ixwebhosting support team is utsource to Rusia or other asian country. The claim is mentioning the technical support team can’t speak fruent english, or can’t communicate properly. Thats the biggest joke we had ever seen. As a web hosting review entity, we had experience with more than 50 web hosting companies, not to mention communicate with their technical support to get issue solved. Time to time, we encounter foreigner that help us to solve technical problem. They did a great job as well, if they are not good at the job, they won’t stay long at it, thats what we see. We also see talent is seek world wide at everywhere, the best talent is no just next to your house or something, it can be at others countries. If there is foreign people working as technical support, we are fine as long they are able to get issue solved as quick as others do 
Furthermore ix web hosting support call centre is located in Kentucky, US
“Our call center is right here, in the US
Out Call Center in KY Hopkinsville, Kentucky; to be exact. We know that normally, just being located in the US wouldn’t be something to brag about, but with all of the complaints concerning support employees having too-low a command of English to help you, let alone greet you properly, we thought we should mention it.“
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