When a website down, the owner have to take the initiative to let the web host know about it, provide necessary information that help fixing the problem. Few hours back, our ixwebhosting hosted website is down and having error 500 internal server errror, a most common type of problem found at linux web hosting.
Our website is showing this error 500 while we are working on the site, not coding problem caused by our website, we are working on the wordpress blog admin page. The problem occur suddently out of no where, likely caused by server downtime. Hence we contact the ix support team to inform them of our website failure & error code. We choose ix web hosting live chat system to reach the technical support team.
“Chat InformationThank you for contacting us via our chat line. Currently there are 2 visitors waiting, your position is 1.
Chat InformationYou are now chatting with ‘Vxxxxx’
Vxxxxx: Thank you for coming, my name is Vladimir. How may I help you?
you: my websites are showing internal server error 500. Domain http://www.ixwebhostingreview.org/
you: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.
Vxxxxx: Please hold on. Let me check it.
you: found the problem?
Vxxxxx: We are still working on it. Please stay on hold.
you: is it done? its taking longer than i thought.
Vxxxxx: Please re-check your website once again. Our administration team has just resolved it.
you: ya, its working now. thanks”
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